• PRIVACY POLICY

    SHAARTH Travel
    Website:www.shaarthtravel.com
    Business structure: Sole Trader
    Jurisdiction: England and Wales, United Kingdom

    Last Updated: 10 August 2026

    1. INTRODUCTION

    SHAARTH Travel ("SHAARTH Travel", "we", "us" or "our") respects your privacy and is committed to protecting your personal information.

    This Privacy Policy explains how we collect, use, store, disclose and protect personal information when you:

    • visit our website;

    • contact us;

    • submit an enquiry;

    • request a quotation;

    • make or enquire about a booking;

    • purchase our travel services;

    • communicate with us before, during or after your trip; or

    • otherwise interact with SHAARTH Travel.

    SHAARTH Travel provides travel-related services and arrangements for customers internationally, including travel services involving destinations such as Sri Lanka, the Philippines and other countries.

    We process personal information in accordance with applicable data protection legislation, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, where applicable.

    2. WHO WE ARE

    For the purposes of applicable data protection legislation, SHAARTH Travel is responsible for deciding how and why your personal information is processed.

    Business name:
    SHAARTH Travel

    Business structure:
    Sole Trader

    Country of operation:
    United Kingdom

    Jurisdiction:
    England and Wales

    Website:
    www.shaarthtravel.com

    For privacy-related enquiries, please contact us using the contact details published on our website.

    3. PERSONAL INFORMATION WE COLLECT

    Depending on the services you request and how you interact with us, we may collect different types of personal information.

    3.1 Personal and contact information

    This may include:

    • full name;

    • title;

    • email address;

    • telephone or mobile number;

    • postal address;

    • country of residence;

    • emergency contact information; and

    • other contact information that you voluntarily provide.

    3.2 Travel and booking information

    When arranging travel services, we may collect information such as:

    • travel dates;

    • destinations;

    • arrival and departure information;

    • flight details;

    • accommodation requirements;

    • transportation requirements;

    • tour and excursion requirements;

    • preferred activities;

    • number of travellers;

    • nationality where required for travel arrangements;

    • passport or identity-document information where necessary;

    • visa-related information where necessary; and

    • other information required to arrange the travel services you request.

    3.3 Information about other travellers

    If you make a booking on behalf of another traveller, you may provide us with that person's personal information.

    You should only provide another person's information where you are authorised to do so.

    Where appropriate, you should also inform that person that their information has been provided to SHAARTH Travel and may be processed for the purposes of arranging their travel.

    3.4 Payment information

    We may process information necessary to administer payments, including:

    • payment status;

    • transaction details;

    • booking value;

    • payment reference;

    • billing information; and

    • refund information.

    Where payments are processed by a third-party payment provider, that provider may process payment information in accordance with its own privacy policy.

    SHAARTH Travel does not intend to collect or retain full payment-card details where these are processed securely by an appropriate payment provider.

    3.5 Special requirements

    You may voluntarily provide information relating to:

    • dietary requirements;

    • accessibility requirements;

    • mobility requirements;

    • allergies;

    • medical or health-related requirements relevant to your travel;

    • special assistance requirements; or

    • other requirements necessary to provide your requested services.

    Some of this information may constitute special category personal data under the UK GDPR.

    We will only process such information where permitted by applicable data protection law and where it is reasonably necessary for the relevant purpose.

    You should not provide sensitive information that is unnecessary for your travel arrangements.

    3.6 Communications

    We may retain relevant information contained in communications between you and SHAARTH Travel, including:

    • emails;

    • enquiry forms;

    • telephone communications;

    • WhatsApp or other messaging communications where used;

    • booking correspondence;

    • customer-service communications; and

    • other communications relating to your travel arrangements.

    3.7 Website and technical information

    When you use our website, certain technical information may be collected automatically depending on the technologies and services used on the website.

    This may include:

    • IP address;

    • browser type;

    • device type;

    • operating system;

    • approximate location;

    • pages visited;

    • referring website;

    • date and time of visits;

    • website interaction information; and

    • technical information required for website operation and security.

    The precise information collected depends on the website hosting, analytics, security and other technologies used by SHAARTH Travel.

    4. HOW WE COLLECT PERSONAL INFORMATION

    We may collect personal information:

    • directly from you;

    • when you submit an enquiry;

    • when you request a quotation;

    • when you make a booking;

    • when you contact us by email;

    • when you contact us by telephone;

    • when you communicate with us through messaging services;

    • when you use our website;

    • from another person making a booking on your behalf;

    • from travel suppliers where necessary to administer your booking; and

    • through cookies and similar technologies where applicable.

    5. HOW WE USE YOUR PERSONAL INFORMATION

    We may use your personal information for the following purposes.

    5.1 Providing travel services

    We may use your information to:

    • prepare quotations;

    • design and arrange itineraries;

    • process bookings;

    • arrange accommodation;

    • arrange airport transfers;

    • arrange transportation;

    • arrange tours;

    • arrange excursions;

    • arrange activities;

    • communicate with local guides and drivers;

    • provide destination management services;

    • communicate with travel suppliers; and

    • provide customer assistance.

    5.2 Communicating with you

    We may use your information to:

    • respond to enquiries;

    • provide quotations;

    • confirm bookings;

    • provide booking documentation;

    • provide itinerary information;

    • provide important travel updates;

    • notify you of changes affecting your booking;

    • answer questions;

    • provide assistance during your trip; and

    • communicate with you regarding your travel arrangements.

    5.3 Payments and administration

    We may process information to:

    • administer payments;

    • issue invoices and receipts;

    • maintain financial records;

    • process refunds;

    • administer cancellations;

    • prevent and detect fraud;

    • manage customer accounts; and

    • comply with applicable accounting and legal requirements.

    5.4 Legal and regulatory purposes

    We may process personal information where necessary to:

    • comply with legal obligations;

    • comply with regulatory requirements;

    • establish, exercise or defend legal claims;

    • maintain appropriate business records;

    • respond to lawful requests from authorities; and

    • protect our legal rights and legitimate business interests.

    5.5 Improving our services

    We may use information to improve:

    • our website;

    • our travel services;

    • our itineraries;

    • our customer service;

    • our booking procedures; and

    • the overall customer experience.

    5.6 Marketing

    Where permitted by applicable law, SHAARTH Travel may send information about our travel services, destinations, offers, promotions and other relevant services.

    Where consent is required, we will obtain the appropriate consent before sending marketing communications.

    You may unsubscribe from marketing communications at any time.

    6. LAWFUL BASIS FOR PROCESSING

    We will process personal information only where we have an appropriate lawful basis under applicable data protection legislation.

    Depending on the circumstances, these bases may include:

    Contract

    Processing may be necessary to enter into or perform a contract with you, including arranging the travel services you have requested.

    Legal obligation

    Processing may be necessary for SHAARTH Travel to comply with a legal or regulatory obligation.

    Legitimate interests

    We may process personal information where necessary for our legitimate business interests, provided that those interests are not overridden by your rights and freedoms.

    This may include:

    • administering our business;

    • managing customer relationships;

    • maintaining business records;

    • improving our services;

    • preventing fraud;

    • maintaining website and system security; and

    • establishing or defending legal claims.

    Consent

    Where consent is the appropriate lawful basis, we will request your consent before processing the relevant information.

    You may withdraw consent at any time.

    Withdrawal of consent does not affect the lawfulness of processing carried out before consent was withdrawn.

    7. WHO WE MAY SHARE YOUR INFORMATION WITH

    We may share relevant personal information with third parties where reasonably necessary to provide the services you request, operate our business, comply with legal obligations or protect our legitimate interests.

    Depending on your booking, this may include:

    • hotels and accommodation providers;

    • airlines;

    • transportation providers;

    • airport transfer providers;

    • drivers;

    • tour guides;

    • excursion providers;

    • activity operators;

    • destination management companies;

    • local representatives;

    • travel partners;

    • booking partners;

    • payment providers;

    • accounting and professional advisers;

    • website hosting providers;

    • IT and technology providers;

    • communications providers;

    • security providers;

    • insurers where relevant;

    • government authorities where legally required; and

    • legal or professional advisers where necessary.

    We aim to provide only the information reasonably necessary for the relevant purpose.

    For example, a hotel may need your name and booking information, while a driver may need your name, pickup location and relevant travel information.

    8. INTERNATIONAL TRANSFERS

    Because SHAARTH Travel arranges international travel, your personal information may need to be transferred to organisations located outside the United Kingdom.

    This may include suppliers and service providers in countries such as:

    • Sri Lanka;

    • the Philippines; and

    • other countries where you request travel services.

    For example, we may need to provide relevant information to:

    • hotels;

    • drivers;

    • guides;

    • excursion providers;

    • activity operators;

    • local travel partners; or

    • destination management providers.

    The information transferred may include your name, travel dates, accommodation information, arrival details, contact information or other information reasonably necessary to provide the requested service.

    Where UK data protection law requires additional safeguards for an international transfer, SHAARTH Travel will take appropriate steps to comply with those requirements.

    Depending on the circumstances, this may involve:

    • transferring information to a country recognised as providing an adequate level of protection;

    • using appropriate contractual safeguards; or

    • relying on another lawful transfer mechanism or exception where applicable.

    Data protection laws in countries outside the UK may differ from those in the United Kingdom.

    9. DATA SECURITY

    SHAARTH Travel takes reasonable technical and organisational measures to protect personal information against:

    • unauthorised access;

    • accidental loss;

    • misuse;

    • unauthorised disclosure;

    • alteration; and

    • destruction.

    We aim to restrict access to personal information to individuals and organisations that have a legitimate reason to access it.

    However, no electronic storage or transmission system can be guaranteed to be completely secure.

    10. DATA RETENTION

    SHAARTH Travel will retain personal information only for as long as reasonably necessary for the purposes for which it was collected.

    The period for which information is retained may depend on:

    • the nature of the booking;

    • the services provided;

    • legal requirements;

    • accounting requirements;

    • contractual obligations;

    • potential disputes;

    • legal claims; and

    • legitimate business requirements.

    When information is no longer required, we will take reasonable steps to securely delete, anonymise or otherwise dispose of it.

    Certain records may need to be retained for longer where required by law.

    11. YOUR DATA PROTECTION RIGHTS

    Subject to applicable legal conditions and exemptions, you may have the following rights.

    Right of access

    You may request a copy of the personal information we hold about you.

    Right to rectification

    You may request that inaccurate or incomplete information is corrected.

    Right to erasure

    You may request deletion of your personal information in certain circumstances.

    Right to restriction

    You may request that processing of your personal information is restricted in certain circumstances.

    Right to data portability

    In certain circumstances, you may request personal information that you have provided to us in a structured, commonly used and machine-readable format.

    Right to object

    You may have the right to object to certain processing, including processing based on legitimate interests.

    Right to withdraw consent

    Where we rely on consent, you may withdraw that consent at any time.

    These rights are subject to applicable legal conditions and exemptions.

    12. EXERCISING YOUR RIGHTS

    If you wish to exercise any of your data protection rights, please contact SHAARTH Travel using the contact details provided on our website.

    We may need to verify your identity before responding to your request.

    We will normally respond within the period required by applicable data protection legislation.

    You will generally not be charged for exercising your data protection rights. However, applicable law may permit us to charge a reasonable fee or refuse a request where a request is manifestly unfounded or excessive.

    13. COOKIES

    Our website may use cookies and similar technologies.

    Cookies are small files placed on your device that allow websites to function, remember preferences, analyse website usage and provide other functionality.

    Depending on the technologies used by SHAARTH Travel, cookies may include:

    • strictly necessary cookies;

    • functionality cookies;

    • analytics cookies;

    • performance cookies; and

    • marketing or advertising cookies.

    Where required by law, non-essential cookies will only be placed or used with the appropriate consent.

    You may also control cookies through your browser settings.

    For further information, please see our separate Cookie Policy.

    14. THIRD-PARTY WEBSITES

    Our website may contain links to third-party websites.

    These may include websites belonging to:

    • hotels;

    • airlines;

    • travel providers;

    • payment providers;

    • government authorities;

    • social-media platforms; and

    • other travel-related organisations.

    Third-party websites operate independently from SHAARTH Travel.

    We are not responsible for the privacy practices, security or content of third-party websites.

    We recommend that you read the privacy policy of any third-party website before providing personal information.

    15. SOCIAL MEDIA AND MESSAGING SERVICES

    SHAARTH Travel may use social-media platforms and messaging services to communicate with customers and promote our services.

    When you interact with us through a third-party platform, that platform may independently collect and process your personal information.

    Your use of those services is subject to the relevant provider's terms and privacy policy.

    Where you voluntarily communicate with SHAARTH Travel through a messaging service, we may retain relevant communications where reasonably necessary to manage your enquiry, booking or customer service.

    16. CHILDREN'S INFORMATION

    SHAARTH Travel may arrange travel services for families and travellers under the age of 18.

    Where information about a child is necessary to provide a travel service, it should normally be provided by a parent, legal guardian or another person authorised to make the booking.

    We will process children's personal information only where reasonably necessary for the relevant travel service or another lawful purpose.

    17. INFORMATION ABOUT OTHER PEOPLE

    If you provide SHAARTH Travel with personal information about another person, you should ensure that you are authorised to provide that information.

    Where appropriate, you should inform that person that their personal information has been provided to SHAARTH Travel and may be processed in accordance with this Privacy Policy.

    18. PERSONAL DATA BREACHES

    If SHAARTH Travel becomes aware of a personal data breach, we will assess the incident and take appropriate action in accordance with applicable data protection legislation.

    Where legally required, we will notify the Information Commissioner's Office and/or affected individuals within the applicable legal timeframe.

    19. COMPLAINTS

    If you are concerned about the way SHAARTH Travel has processed your personal information, please contact us first so that we can investigate and attempt to resolve your concern.

    You also have the right to complain to the UK's data protection regulator:

    Information Commissioner's Office (ICO)

    Information about the ICO and how to make a complaint is available through the official ICO website.

    20. CHANGES TO THIS PRIVACY POLICY

    SHAARTH Travel may update this Privacy Policy from time to time.

    We may update the policy where necessary because of:

    • changes to our services;

    • changes to our website;

    • changes to our suppliers;

    • changes to technology;

    • changes to applicable legislation;

    • changes to regulatory guidance; or

    • changes to the way we process personal information.

    The latest version will be published on our website.

    The date shown at the beginning of this Privacy Policy indicates when it was last updated.

    21. CONTACT INFORMATION

    If you have questions about this Privacy Policy or how SHAARTH Travel processes your personal information, please contact us using the contact details published on our website.

    info@shaarthtravel.com

    SHAARTH Travel
    United Kingdom
    England and Wales

    Website:
    www.shaarthtravel.com

    Privacy enquiries:
    Please use the contact details provided on the SHAARTH Travel website.

    22. TRAVEL-SPECIFIC DATA PROCESSING

    When you book a travel service through SHAARTH Travel, it may be necessary for us to provide relevant personal information to third-party suppliers in order to fulfil your booking.

    For example, information may need to be provided to a hotel, airline, driver, guide, activity provider or local travel partner.

    The information shared will depend on the service being provided.

    We aim to share only information reasonably necessary for the relevant travel arrangement.

    Because SHAARTH Travel operates in international destinations, your information may be processed in countries outside the United Kingdom.

    Where applicable, SHAARTH Travel will take reasonable steps to ensure that international transfers are handled in accordance with UK data protection requirements.

    23. GOVERNING LAW

    This Privacy Policy is governed by the laws of England and Wales, subject to any mandatory rights and protections that may apply to you under applicable data protection legislation.

    SHAARTH Travel

    Privacy Policy – Last Updated: 10 August 2026

    © SHAARTH Travel. All rights reserved.

  • COOKIE POLICY

    SHAARTH Travel
    Website:www.shaarthtravel.com

    Last Updated: 10 August 2026

    1. INTRODUCTION

    This Cookie Policy explains how SHAARTH Travel ("SHAARTH Travel", "we", "us" or "our") uses cookies and similar technologies on www.shaarthtravel.com.

    This policy should be read together with our Privacy Policy and Website Terms & Conditions.

    Cookies and similar technologies may be used to enable our website to function, improve its performance, understand how visitors use the website and, where applicable, support marketing activities.

    2. WHAT ARE COOKIES?

    Cookies are small text files that may be stored on your computer, smartphone, tablet or other device when you visit a website.

    Cookies can allow a website to recognise a device and remember certain information about a visitor's preferences or previous activity.

    Other technologies may perform similar functions, including tracking pixels, tags, scripts and other storage or access technologies.

    3. HOW WE USE COOKIES

    Depending on the technologies currently installed on our website, SHAARTH Travel may use cookies for the following purposes.

    3.1 Strictly necessary cookies

    These cookies are necessary for the website to function properly.

    They may be used for purposes such as:

    • website security;

    • page functionality;

    • session management;

    • remembering essential settings; and

    • preventing abuse or fraudulent activity.

    These technologies may be used without consent where they are strictly necessary for a service requested by you or where an applicable legal exception applies.

    3.2 Functionality cookies

    These cookies may allow the website to remember choices you make and provide enhanced functionality.

    For example, they may remember:

    • language preferences;

    • display preferences; or

    • other settings.

    3.3 Analytics cookies

    Where used, analytics technologies may help us understand:

    • how visitors use our website;

    • which pages are visited;

    • how visitors navigate the website;

    • website performance; and

    • areas where the website could be improved.

    Analytics cookies will not be activated where consent is required unless you have provided the appropriate consent.

    3.4 Marketing and advertising technologies

    Where used, marketing technologies may help measure advertising effectiveness or provide more relevant advertising.

    Such technologies will only be used in accordance with applicable law and, where required, your consent.

    4. YOUR COOKIE CHOICES

    Where consent is required, SHAARTH Travel will ask for your consent before using non-essential cookies or similar technologies.

    You may be given options such as:

    • Accept all;

    • Reject non-essential cookies; or

    • Manage preferences.

    You can change or withdraw your cookie preferences where our website provides an appropriate cookie-management facility.

    5. STRICTLY NECESSARY TECHNOLOGIES

    Some cookies and similar technologies may be essential for the operation or security of the website.

    Where an applicable legal exception applies, these technologies may be used without obtaining consent.

    We will not describe a cookie as "strictly necessary" simply because it is useful to us. Its use must fall within the applicable legal requirements.

    6. THIRD-PARTY COOKIES

    Some services integrated into our website may place cookies or use similar technologies.

    These may include services provided by:

    • website hosting providers;

    • analytics providers;

    • payment providers;

    • social-media platforms;

    • embedded video providers;

    • mapping providers;

    • security providers; and

    • other third-party technology providers.

    The exact third-party technologies used may change as our website develops.

    Where third-party technologies require consent, SHAARTH Travel will seek the appropriate consent before activating them.

    7. CHANGES TO OUR COOKIES

    The cookies and similar technologies used by our website may change over time.

    If we introduce new technologies that require consent, we will update our cookie-management system and this policy as appropriate.

    8. YOUR BROWSER SETTINGS

    You can also control or delete cookies through your browser settings.

    Please note that disabling strictly necessary cookies may affect the operation of certain parts of our website.

    9. COOKIE CONSENT

    Where consent is required, continuing to browse the website does not by itself constitute consent to non-essential cookies.

    Consent should be given through a clear affirmative action.

    You may withdraw consent at any time where the website provides a mechanism for doing so.

    10. FURTHER INFORMATION

    For information about how SHAARTH Travel processes personal information, please see our Privacy Policy.

    If you have questions about this Cookie Policy, please contact SHAARTH Travel using the contact details published on our website.

    11. CHANGES TO THIS POLICY

    We may update this Cookie Policy from time to time to reflect:

    • changes to our website;

    • changes to cookies or similar technologies;

    • changes to third-party services;

    • changes to applicable legislation; or

    • changes to regulatory guidance.

    The "Last Updated" date at the beginning of this policy will indicate when it was most recently updated.

    SHAARTH Travel

    Website:www.shaarthtravel.com

    Cookie Policy – Last Updated: 10 August 2026

  • WEBSITE TERMS & CONDITIONS

    SHAARTH Travel
    Website: www.shaarthtravel.com

    Last Updated: 10 August 2026

    1. INTRODUCTION

    These Website Terms & Conditions ("Terms") govern your use of the SHAARTH Travel website, www.shaarthtravel.com.

    By accessing or using the website, you agree to comply with these Terms.

    If you do not agree with these Terms, please do not use the website.

    These Website Terms do not replace or override any specific booking terms, travel contract, package travel rights or other statutory rights that apply to a booking.

    2. ABOUT SHAARTH TRAVEL

    SHAARTH Travel is a sole-trader travel business operating from England and Wales, United Kingdom.

    SHAARTH Travel provides travel-related services which may include:

    • private tours;

    • group tours;

    • bespoke itineraries;

    • accommodation arrangements;

    • airport transfers;

    • transportation arrangements;

    • excursions;

    • activities;

    • destination management services;

    • travel consultancy; and

    • other travel-related services.

    The availability of particular services may vary by destination and supplier.

    3. WEBSITE INFORMATION

    We aim to ensure that information published on our website is accurate and up to date.

    However, travel information can change because of circumstances outside our control, including:

    • changes to supplier availability;

    • weather;

    • transportation schedules;

    • government requirements;

    • local regulations;

    • attraction closures;

    • road conditions;

    • airline or railway changes;

    • local events; and

    • other circumstances affecting travel.

    Website information should therefore not be treated as a guarantee that a particular service, attraction, route, hotel or activity will always be available.

    4. QUOTATIONS AND PRICES

    Prices and quotations displayed on or provided through the website may be subject to change until a booking is confirmed.

    A quotation may have an expiry date or may be subject to availability.

    Unless expressly stated otherwise, a quotation does not guarantee availability.

    The final price and inclusions will be confirmed before a booking is accepted.

    5. BOOKINGS

    A booking is subject to acceptance by SHAARTH Travel and, where applicable, confirmation by the relevant travel suppliers.

    The specific booking confirmation, itinerary, invoice and applicable booking terms will form part of the agreement between you and SHAARTH Travel.

    You should check all booking information carefully before making payment.

    6. TRAVEL SUPPLIERS

    Some travel services arranged by SHAARTH Travel are provided by independent third-party suppliers.

    These may include:

    • hotels;

    • airlines;

    • drivers;

    • guides;

    • transport companies;

    • excursion providers;

    • activity operators; and

    • other local travel providers.

    Where SHAARTH Travel acts as an intermediary or agent for a third-party service, the applicable supplier's terms may also apply.

    Where SHAARTH Travel is legally acting as the organiser of a package, any mandatory rights and responsibilities under applicable package travel legislation will apply.

    7. PASSPORTS, VISAS AND TRAVEL DOCUMENTS

    You are responsible for ensuring that you have valid:

    • passports;

    • visas;

    • entry permissions;

    • travel documents;

    • health documentation where required;

    • insurance; and

    • other documents required for your journey.

    Travel requirements can change.

    You should check official government and immigration information applicable to your nationality and destination before travelling.

    SHAARTH Travel may provide general travel information but does not guarantee that information obtained from third parties will remain current.

    8. TRAVEL INSURANCE

    We strongly recommend that travellers obtain appropriate travel insurance before travelling.

    Your insurance should be suitable for your circumstances and itinerary and may need to cover:

    • medical expenses;

    • cancellation;

    • interruption;

    • baggage;

    • delays;

    • personal liability;

    • activities or excursions; and

    • emergency assistance.

    Certain activities or destinations may require additional insurance.

    9. CUSTOMER RESPONSIBILITIES

    You agree to:

    • provide accurate information;

    • provide information reasonably required to arrange your booking;

    • check booking details carefully;

    • comply with applicable travel and immigration requirements;

    • comply with reasonable instructions provided by travel suppliers;

    • behave appropriately during tours and activities; and

    • inform SHAARTH Travel promptly of any relevant change to your circumstances.

    You may be responsible for additional costs arising from inaccurate or incomplete information supplied by you.

    10. CHANGES TO ITINERARIES

    Travel itineraries may occasionally need to be changed because of circumstances outside SHAARTH Travel's reasonable control.

    Examples include:

    • weather;

    • natural events;

    • transportation disruption;

    • road closures;

    • strikes;

    • government restrictions;

    • attraction closures;

    • changes to supplier availability;

    • airline or railway disruption;

    • local events; or

    • safety concerns.

    Where a change is necessary, SHAARTH Travel will seek to provide a reasonable alternative where practicable.

    Your statutory rights remain unaffected.

    11. ACTIVITIES AND ADVENTURE TRAVEL

    Some travel services may involve physical activity, water activities, hiking, boating, driving, wildlife encounters or other activities involving inherent risks.

    Before participating, you should consider whether the activity is suitable for you and follow the instructions of the relevant activity provider.

    Additional terms, waivers, age restrictions, medical requirements or safety rules may apply to particular activities.

    Nothing in these Terms excludes or limits liability where such exclusion or limitation would be unlawful.

    12. THIRD-PARTY WEBSITES

    Our website may contain links to third-party websites.

    SHAARTH Travel does not control third-party websites and is not responsible for their content, availability, security or privacy practices.

    Your use of a third-party website is subject to that website's own terms and policies.

    13. INTELLECTUAL PROPERTY

    Unless otherwise stated, content published on www.shaarthtravel.com belongs to or is used lawfully by SHAARTH Travel.

    This may include:

    • text;

    • logos;

    • branding;

    • graphics;

    • photographs;

    • videos;

    • designs;

    • layouts; and

    • other website content.

    You may not reproduce, distribute, modify or commercially exploit our content without appropriate permission, except where permitted by law.

    14. WEBSITE AVAILABILITY

    We aim to keep the website available and functioning properly.

    However, we do not guarantee that the website will always be:

    • available;

    • uninterrupted;

    • error-free;

    • free from viruses or other harmful components; or

    • compatible with every device or browser.

    We may suspend, modify or discontinue parts of the website where reasonably necessary.

    15. LIABILITY

    Nothing in these Terms excludes or limits liability that cannot legally be excluded or limited.

    Nothing in these Terms affects your statutory consumer rights.

    Where specific travel services or packages are subject to mandatory statutory protections, those protections will apply.

    SHAARTH Travel will not be responsible for losses caused solely by circumstances outside our reasonable control, subject always to applicable law and any specific contractual or statutory obligations that apply to your booking.

    16. FORCE MAJEURE

    A circumstance outside our reasonable control may include events such as:

    • natural disasters;

    • severe weather;

    • war;

    • terrorism;

    • civil unrest;

    • government action;

    • epidemics or pandemics;

    • strikes;

    • transport disruption;

    • major infrastructure failure;

    • supplier failure;

    • airport closure;

    • border restrictions; or

    • other exceptional circumstances beyond reasonable control.

    Where such circumstances affect a booking, SHAARTH Travel will act reasonably and in accordance with the applicable booking terms and legal requirements.

    17. PRIVACY

    Our processing of personal information is explained in our Privacy Policy.

    By using the website, you acknowledge that personal information may be processed in accordance with that policy.

    18. COOKIES

    Our website may use cookies and similar technologies.

    Please see our Cookie Policy for information about how cookies are used and how you can manage your preferences.

    19. CHANGES TO THESE TERMS

    We may update these Website Terms & Conditions from time to time.

    The latest version will be published on our website.

    Changes to these website Terms do not automatically alter the terms of an existing booking unless permitted by the relevant contract or applicable law.

    20. GOVERNING LAW

    These Website Terms are governed by the laws of England and Wales.

    Nothing in these Terms removes or limits any mandatory consumer protection rights that apply to you under applicable law.

    21. CONTACT

    For questions regarding these Terms, please contact:

    info@shaarthtravel.com

    SHAARTH Travel
    United Kingdom
    England and Wales

    Website:
    www.shaarthtravel.com

    Please use the contact details published on our website for enquiries.

    SHAARTH Travel

    Website Terms & Conditions – Last Updated: 10 August 2026

  • CANCELLATION & REFUND POLICY

    SHAARTH Travel
    Website: www.shaarthtravel.com

    Last Updated: 10 August 2026

    1. INTRODUCTION

    This Cancellation & Refund Policy explains the general approach of SHAARTH Travel ("SHAARTH Travel", "we", "us" or "our") to cancellations, amendments and refunds.

    The exact cancellation and refund terms applicable to your booking will depend on:

    • the type of service booked;

    • the supplier's terms;

    • the booking confirmation;

    • the timing of cancellation;

    • whether the booking forms a package under applicable law; and

    • any mandatory consumer rights applicable to the booking.

    Nothing in this policy removes or limits any statutory right you may have.

    2. YOUR BOOKING TERMS

    When you make a booking, you will receive booking information identifying the services purchased and, where applicable, the cancellation terms applying to those services.

    The booking confirmation and specific cancellation terms should always be read together with this policy.

    Where there is a conflict between this general policy and a mandatory statutory right, the statutory right will prevail.

    3. CUSTOMER CANCELLATION

    If you wish to cancel your booking, you should contact SHAARTH Travel as soon as possible.

    Cancellation requests should be made in writing where reasonably possible.

    The date on which SHAARTH Travel receives your cancellation request may be used to determine the applicable cancellation terms.

    Cancellation charges may apply where:

    • a supplier has imposed a non-refundable charge;

    • accommodation has been booked under a non-refundable rate;

    • transport tickets are non-refundable;

    • an activity provider has imposed a cancellation charge;

    • services have already been provided;

    • the booking has been specially arranged or purchased for you; or

    • other reasonable costs have been incurred in connection with the booking.

    Any cancellation charge applied to a consumer booking will be subject to applicable law and should be reasonable and proportionate to the loss or costs arising from the cancellation.

    4. DEPOSITS AND ADVANCE PAYMENTS

    Some bookings may require a deposit or advance payment.

    A deposit may be used to secure travel services with suppliers.

    If you cancel a booking, SHAARTH Travel may need to retain amounts reasonably required to cover:

    • supplier cancellation charges;

    • non-refundable payments;

    • administration or other costs reasonably incurred; and

    • other losses directly resulting from the cancellation.

    We will not automatically treat every deposit as non-refundable where applicable law requires otherwise.

    Where a package booking is subject to statutory package travel rights, those rights will apply.

    5. CANCELLATION CHARGES

    Any cancellation charges applicable to your booking will be communicated before or at the time the booking is confirmed where required.

    Cancellation charges may vary depending on the service.

    For example:

    Accommodation

    Hotels may have different cancellation deadlines and may offer refundable or non-refundable rates.

    Flights and transportation

    Airlines and transport providers may impose their own cancellation or amendment rules.

    Excursions and activities

    Activity providers may have specific cancellation periods or non-refundable conditions.

    Bespoke arrangements

    Specially arranged services may involve costs that cannot reasonably be recovered after cancellation.

    The applicable terms will be communicated as part of your booking wherever reasonably possible.

    6. PACKAGE TRAVEL

    Where a booking constitutes a "package" under applicable package travel legislation, additional statutory rights and protections may apply.

    These may include rights concerning:

    • cancellation;

    • significant changes;

    • assistance;

    • performance of the package;

    • refunds; and

    • insolvency protection.

    SHAARTH Travel will comply with applicable package travel legislation where it applies to the booking.

    Nothing in this Cancellation & Refund Policy is intended to exclude or restrict rights provided by the Package Travel and Linked Travel Arrangements Regulations 2018.

    7. CANCELLATION BECAUSE OF UNAVOIDABLE AND EXTRAORDINARY CIRCUMSTANCES

    Where applicable package travel legislation gives you a right to terminate a package contract without paying a termination fee because unavoidable and extraordinary circumstances significantly affect the performance of the package or the carriage of passengers to the destination, that statutory right will apply.

    The assessment will depend on the circumstances and applicable law.

    Examples may include serious events at the destination that significantly affect the performance of the package or transportation to the destination.

    8. CANCELLATION BY SHAARTH TRAVEL

    SHAARTH Travel will not cancel a booking without a reasonable basis.

    Where we need to cancel a service or booking, we will communicate with you as soon as reasonably possible.

    Depending on the circumstances, we may:

    • offer an alternative arrangement;

    • offer a change of date;

    • offer an alternative service;

    • provide a refund where required; or

    • take another appropriate action.

    Where package travel legislation applies, SHAARTH Travel will comply with the relevant statutory cancellation and refund requirements.

    9. SIGNIFICANT CHANGES

    If a significant change is required to a package or other booking, we will communicate the change and explain any rights that apply.

    Where applicable law gives you a right to accept an alternative arrangement, reject the change or terminate the contract with a refund, those rights will apply.

    10. SUPPLIER CANCELLATIONS

    A third-party supplier may sometimes cancel or substantially change a service.

    Examples include:

    • airline cancellations;

    • hotel closures;

    • activity cancellations;

    • transport cancellations;

    • attraction closures;

    • weather-related cancellations; or

    • other supplier disruptions.

    Where this happens, SHAARTH Travel will take reasonable steps to assist you and, where possible, seek an alternative arrangement.

    Your rights will depend on the nature of the booking, the supplier's terms and applicable law.

    11. REFUNDS

    Where a refund is due, SHAARTH Travel will normally return the relevant amount using the original payment method where reasonably possible.

    The time required for a refund may depend on:

    • the payment provider;

    • the supplier;

    • the banking system;

    • the nature of the cancellation; and

    • any statutory refund deadline that applies.

    Where a statutory refund deadline applies, SHAARTH Travel will comply with that requirement.

    12. PARTIAL REFUNDS

    Where only part of a booking is cancelled or cannot be provided, the amount refundable will depend on:

    • the service affected;

    • amounts already paid to suppliers;

    • whether the affected service can be replaced;

    • applicable booking terms; and

    • applicable statutory rights.

    We will assess each situation reasonably.

    13. CHANGES REQUESTED BY THE CUSTOMER

    You may request changes to your booking.

    Changes may include:

    • changing travel dates;

    • changing accommodation;

    • changing activities;

    • changing transportation;

    • changing the itinerary;

    • adding services; or

    • removing services.

    Changes are subject to availability.

    Additional charges may apply where suppliers charge for changes or where the new arrangements cost more.

    Where a requested change reduces the cost of the booking, any refund or price adjustment will depend on the applicable booking terms, supplier conditions and applicable law.

    14. ITINERARY CHANGES DURING YOUR TRIP

    Travel plans may sometimes need to change after your journey has started.

    This may occur because of:

    • weather;

    • transport disruption;

    • local conditions;

    • safety concerns;

    • attraction closures;

    • supplier changes;

    • government restrictions; or

    • other circumstances outside reasonable control.

    SHAARTH Travel will seek to provide reasonable assistance and alternatives where practicable.

    If you voluntarily choose to shorten an itinerary or remove services after the trip has started, a refund will not automatically be due.

    However, this does not affect any statutory entitlement you may have.

    15. NON-REFUNDABLE SERVICES

    Some services may be sold on a non-refundable basis because the relevant supplier has imposed non-refundable terms.

    Examples may include:

    • certain hotel rates;

    • airline tickets;

    • special event tickets;

    • private transportation;

    • certain excursions;

    • certain activity bookings; and

    • specially arranged services.

    Where a non-refundable condition applies, we will communicate it before the booking is confirmed where reasonably possible.

    A non-refundable supplier condition does not remove any statutory consumer rights that may apply.

    16. NO-SHOWS

    If you fail to attend a booked service without cancelling it in accordance with the applicable terms, the service may be treated as a no-show.

    A supplier may impose a no-show charge.

    Any refund will depend on the applicable booking conditions and the rights available under applicable law.

    17. TRAVEL INSURANCE

    We strongly recommend purchasing appropriate travel insurance.

    Travel insurance may provide protection against circumstances such as:

    • illness;

    • cancellation;

    • travel interruption;

    • missed transport;

    • baggage loss;

    • medical emergencies; and

    • other unexpected events.

    You should carefully review your policy to ensure that it provides appropriate cover for your itinerary and circumstances.

    18. HOW TO REQUEST A CANCELLATION OR REFUND

    To request a cancellation or refund, please contact SHAARTH Travel using the contact details published on:

    www.shaarthtravel.com

    Please include:

    • your name;

    • booking reference;

    • travel dates;

    • services affected; and

    • the reason for your request where relevant.

    We may request additional information where necessary to process the request.

    19. REFUND PROCESS

    Once a refund has been approved, SHAARTH Travel will confirm:

    • the amount to be refunded;

    • the payment method;

    • any applicable supplier deductions; and

    • the expected processing timeframe.

    Where a refund is subject to receiving funds from a supplier, this will not override any statutory refund deadline that applies to SHAARTH Travel.

    20. LEGAL RIGHTS

    Nothing in this policy excludes, restricts or limits any rights you have under applicable consumer or travel legislation.

    This includes, where applicable:

    • the Consumer Rights Act 2015;

    • the Package Travel and Linked Travel Arrangements Regulations 2018;

    • applicable payment and consumer protection legislation; and

    • other mandatory legal rights.

    Where a statutory right provides greater protection than this policy, the statutory right will apply.

    21. CHANGES TO THIS POLICY

    SHAARTH Travel may update this Cancellation & Refund Policy from time to time.

    The latest version will be published on our website.

    The version applicable to your booking will generally be the version incorporated into or referenced by your booking contract, subject to any mandatory changes required by law.

    22. CONTACT

    For cancellation or refund enquiries, please contact:

    SHAARTH Travel
    United Kingdom
    England and Wales

    Website:
    www.shaarthtravel.com

    Please use the contact details published on the website.

    SHAARTH Travel

    Cancellation & Refund Policy – Last Updated: 10 August 2026

    © SHAARTH Travel. All rights reserved.

  • MASTER BOOKING TERMS & CONDITIONS

    SHAARTH Travel
    Website: www.shaarthtravel.com

    Last Updated: 10 August 2026

    1. ABOUT THESE TERMS

    These Master Booking Terms & Conditions ("Booking Terms") apply to bookings and travel services arranged or provided by SHAARTH Travel ("SHAARTH Travel", "we", "us" or "our").

    They apply together with the booking confirmation, invoice, itinerary and any specific terms communicated to you before your booking is confirmed.

    If your booking is a package under applicable package travel legislation, the mandatory rights and protections applicable to package travel will also apply.

    Nothing in these Booking Terms excludes or limits any statutory rights that cannot legally be excluded or limited.

    2. OUR SERVICES

    SHAARTH Travel may arrange or provide travel-related services including:

    • private tours;

    • group tours;

    • bespoke itineraries;

    • accommodation;

    • airport transfers;

    • transportation;

    • excursions;

    • activities;

    • destination management services;

    • travel consultancy; and

    • other travel-related services.

    The exact services included in your booking will be stated in your quotation, itinerary or booking confirmation.

    3. MAKING A BOOKING

    Before making a booking, you should carefully check:

    • the travel dates;

    • destination;

    • accommodation;

    • transportation;

    • activities;

    • number of travellers;

    • inclusions;

    • exclusions;

    • total price;

    • payment requirements; and

    • cancellation conditions.

    A booking becomes binding when SHAARTH Travel has accepted the booking and the required payment has been received, unless otherwise stated in writing.

    4. PERSON MAKING THE BOOKING

    The person making the booking confirms that:

    • they are authorised to make the booking;

    • the information provided is accurate;

    • they have authority to provide information about other travellers;

    • they have communicated relevant booking terms to the other travellers; and

    • they accept these Booking Terms on behalf of the travellers where appropriate.

    5. PAYMENT

    Payment arrangements will be communicated before the booking is confirmed.

    Depending on the booking, payment may involve:

    • a deposit;

    • staged payments;

    • full payment in advance; or

    • payment directly to a third-party supplier.

    Your booking confirmation will state the applicable payment requirements.

    If payment is not received by an agreed deadline, SHAARTH Travel may treat the booking as cancelled where permitted by the applicable booking terms.

    6. PRICES

    The total price applicable to your booking will be confirmed before the booking is accepted.

    Prices may be affected by:

    • supplier availability;

    • exchange-rate fluctuations;

    • government taxes or charges;

    • changes in supplier pricing;

    • transportation costs; and

    • changes requested by you.

    Once a booking has been confirmed, the agreed price will not be changed except where permitted by the applicable contract and law.

    Where package travel legislation applies, any permitted price increase will be subject to the statutory requirements applicable to package travel.

    7. WHAT IS INCLUDED

    Your booking confirmation or itinerary will specify the services included.

    Unless expressly stated, a service is not included simply because it is commonly associated with a destination.

    Examples of items that may not be included include:

    • international flights;

    • visas;

    • travel insurance;

    • personal expenses;

    • meals not specified;

    • attraction entrance fees;

    • optional activities;

    • tips;

    • additional transportation; and

    • other services not specifically listed as included.

    8. ACCURACY OF CUSTOMER INFORMATION

    You are responsible for providing accurate information required for your booking.

    This may include:

    • full names;

    • passport information;

    • travel dates;

    • flight details;

    • accommodation requirements;

    • contact information;

    • dietary requirements;

    • mobility requirements; and

    • other information reasonably required to arrange your travel.

    Additional costs arising from incorrect or incomplete information may be your responsibility where legally permitted.

    9. PASSPORTS AND VISAS

    You are responsible for ensuring that you meet the entry requirements for each destination.

    This includes checking:

    • passport validity;

    • visa requirements;

    • immigration requirements;

    • transit requirements;

    • entry restrictions; and

    • other official travel requirements.

    SHAARTH Travel may provide general information but cannot guarantee that immigration or government requirements will remain unchanged.

    10. TRAVEL INSURANCE

    We strongly recommend appropriate travel insurance.

    Insurance should be suitable for your destination, activities and personal circumstances.

    Where relevant, insurance should include cover for:

    • medical expenses;

    • cancellation;

    • travel interruption;

    • baggage;

    • personal liability;

    • emergency assistance; and

    • activities undertaken during your trip.

    11. ACCOMMODATION

    Accommodation is subject to availability and the terms of the relevant accommodation provider.

    Hotel facilities, room categories, opening hours and services may change.

    Accommodation providers may have their own:

    • check-in requirements;

    • deposits;

    • cancellation conditions;

    • age restrictions;

    • identification requirements;

    • local taxes; and

    • house rules.

    You must comply with the accommodation provider's reasonable rules.

    12. TRANSPORTATION

    Transportation may be provided by independent third-party providers.

    Schedules may change because of:

    • weather;

    • traffic;

    • mechanical problems;

    • operational changes;

    • government restrictions;

    • strikes;

    • road conditions; or

    • other circumstances outside reasonable control.

    Where transportation is part of a package, applicable package travel rights will apply.

    13. TOURS AND ACTIVITIES

    Activities may involve inherent risks.

    You must follow the instructions of the relevant guide, driver, activity operator or other responsible person.

    Certain activities may have:

    • age restrictions;

    • weight restrictions;

    • health requirements;

    • swimming requirements;

    • physical fitness requirements;

    • safety equipment requirements; or

    • other participation conditions.

    SHAARTH Travel may refuse participation where a supplier reasonably considers an activity unsafe or unsuitable.

    14. CHANGES REQUESTED BY YOU

    You may request changes to your booking.

    Changes are subject to availability.

    Additional costs may apply where:

    • suppliers charge amendment fees;

    • new services cost more;

    • transportation costs increase;

    • accommodation changes;

    • activities are added; or

    • other reasonable costs are incurred.

    We will inform you of material additional costs before proceeding where reasonably practicable.

    15. CHANGES TO ITINERARIES

    Travel itineraries can sometimes be affected by circumstances beyond reasonable control.

    Examples include:

    • weather;

    • road closures;

    • railway disruption;

    • cancelled flights;

    • attraction closures;

    • local events;

    • government restrictions;

    • safety concerns;

    • supplier changes; and

    • natural events.

    We will seek reasonable alternatives where practicable.

    16. CUSTOMER CANCELLATION

    You may cancel your booking subject to the applicable cancellation terms.

    The cancellation terms applicable to your specific booking will be provided with your booking information.

    Cancellation charges must comply with applicable law.

    17. CANCELLATION BY SHAARTH TRAVEL

    If SHAARTH Travel needs to cancel a booking, we will communicate with you as soon as reasonably practicable.

    Where appropriate, we may:

    • offer an alternative;

    • offer a different date;

    • offer an alternative service; or

    • provide a refund where required.

    Where package travel legislation applies, the statutory cancellation provisions will apply.

    18. PACKAGE TRAVEL

    Where SHAARTH Travel combines two or more different types of travel service for the same trip and the arrangement meets the legal definition of a package, the Package Travel and Linked Travel Arrangements Regulations 2018 may apply.

    Where those Regulations apply, SHAARTH Travel will provide the information, contractual rights and protections required by law.

    The fact that services are listed together on an itinerary does not by itself determine whether an arrangement is legally a package.

    19. SUPPLIER SERVICES

    Many services are performed by independent suppliers.

    SHAARTH Travel will select and coordinate suppliers with reasonable care.

    Where SHAARTH Travel is legally responsible as the organiser of a package, the statutory organiser responsibilities applicable to that package will apply.

    Where SHAARTH Travel acts only as an intermediary or booking agent, the supplier's contractual terms may also apply.

    20. COMPLAINTS DURING YOUR TRIP

    If you experience a problem during your trip, please contact SHAARTH Travel or the relevant supplier as soon as reasonably possible.

    Prompt notification gives us a reasonable opportunity to investigate and, where possible, correct the problem.

    You should keep evidence relating to any complaint, including:

    • photographs;

    • receipts;

    • messages;

    • booking information; and

    • relevant correspondence.

    21. AFTER-TRAVEL ASSISTANCE

    SHAARTH Travel aims to provide reasonable customer assistance before, during and after your trip.

    You may contact us after your tour if you require reasonable assistance relating to your booking.

    This does not mean that SHAARTH Travel accepts responsibility for matters outside our legal or contractual responsibility.

    22. FORCE MAJEURE

    Neither party should be treated as responsible for circumstances that could not reasonably have been prevented or avoided, subject to applicable law.

    Examples may include:

    • natural disasters;

    • severe weather;

    • war;

    • terrorism;

    • civil unrest;

    • government restrictions;

    • pandemics;

    • strikes;

    • major transportation disruption;

    • border closures; and

    • other exceptional events outside reasonable control.

    Where such circumstances affect your booking, we will act reasonably and in accordance with applicable law.

    23. LIABILITY

    Nothing in these Booking Terms excludes or limits liability where such exclusion or limitation would be unlawful.

    This includes liability that cannot legally be excluded under applicable consumer law.

    Your statutory consumer rights remain unaffected.

    24. PRIVACY

    Personal information will be processed in accordance with the SHAARTH Travel Privacy Policy.

    25. GOVERNING LAW

    These Booking Terms are governed by the laws of England and Wales.

    Mandatory consumer rights applicable to you remain unaffected.

    26. CONTACT

    SHAARTH Travel
    United Kingdom
    England and Wales

    Website: www.shaarthtravel.com

    Please use the contact details published on our website for booking enquiries.

    SHAARTH Travel

    Master Booking Terms & Conditions – Last Updated: 10 August 2026

  • PACKAGE TRAVEL & LINKED TRAVEL ARRANGEMENTS

    SHAARTH Travel

    Last Updated: 10 August 2026

    1. PURPOSE

    SHAARTH Travel may arrange different types of travel services for customers.

    Depending on how services are selected, sold and combined, an arrangement may constitute a package or linked travel arrangement under the Package Travel and Linked Travel Arrangements Regulations 2018.

    This section explains our approach to arrangements that fall within those Regulations.

    2. WHEN PACKAGE TRAVEL RULES MAY APPLY

    A package may arise where two or more different types of travel service are combined for the same trip, subject to the detailed legal requirements.

    Travel services can include:

    • passenger transport;

    • accommodation;

    • vehicle hire; and

    • certain other tourist services.

    Whether an arrangement legally constitutes a package depends on the circumstances of the sale and the way the services are combined.

    3. INFORMATION BEFORE BOOKING

    Where the Regulations apply, SHAARTH Travel will provide the information required by applicable law before the traveller becomes bound by the package contract.

    This may include information concerning:

    • the destination;

    • itinerary;

    • transport;

    • accommodation;

    • meals;

    • excursions and activities;

    • total price;

    • payment arrangements;

    • passport and visa requirements;

    • cancellation rights;

    • organiser details; and

    • applicable statutory protections.

    4. PACKAGE TRAVEL CONTRACT

    Where applicable, the package booking documentation will contain or incorporate the information and contractual terms required by law.

    The traveller should carefully review the booking confirmation and package information before travelling.

    5. ORGANISER RESPONSIBILITY

    Where SHAARTH Travel is the legal organiser of a package, SHAARTH Travel will be responsible for the performance of the travel services included in that package in accordance with applicable law.

    Where a service is not performed as agreed, the statutory rights applicable to the package will apply.

    6. ASSISTANCE TO TRAVELLERS

    Where required by the Regulations, SHAARTH Travel will provide appropriate assistance to a traveller experiencing difficulty during a package.

    This may include reasonable assistance concerning:

    • health problems;

    • communication with local providers;

    • alternative arrangements;

    • travel disruption; or

    • other circumstances covered by applicable law.

    7. CHANGES TO A PACKAGE

    Where SHAARTH Travel proposes a significant change to a package, applicable statutory rights will apply.

    Depending on the circumstances, the traveller may have rights to:

    • accept the proposed change;

    • accept an alternative package; or

    • terminate the package contract and receive the refund required by law.

    8. PRICE CHANGES

    Where permitted by the Regulations, a package price may be increased only in accordance with the statutory requirements.

    Where a price increase is permitted, the traveller will be given the information and rights required by law.

    9. CANCELLATION BY THE TRAVELLER

    A traveller may have statutory rights to terminate a package before departure.

    Where a cancellation charge applies, it must be determined in accordance with the applicable contract and law.

    Where unavoidable and extraordinary circumstances significantly affect the performance of the package or transportation to the destination, statutory cancellation rights may apply.

    10. TRANSFER OF A PACKAGE

    Where applicable law permits a traveller to transfer a package contract to another person, SHAARTH Travel will comply with the relevant statutory requirements.

    Reasonable costs associated with the transfer may apply where permitted by law.

    11. INSOLVENCY PROTECTION

    Where SHAARTH Travel is required to provide insolvency protection as a package organiser, the required protection must be established before relevant package sales are made.

    The applicable protection must comply with the requirements of the Package Travel and Linked Travel Arrangements Regulations 2018.

    Important: SHAARTH Travel should not represent a package as protected by ATOL, insurance, bonding, a trust arrangement or another insolvency-protection mechanism unless that protection has actually been arranged and applies to the relevant booking.

    12. FLIGHT-INCLUDING PACKAGES

    Where a package includes flights, additional legal and insolvency-protection requirements may apply.

    SHAARTH Travel will only state that a flight-inclusive package is protected under a particular scheme where the relevant protection has actually been obtained.

    13. LINKED TRAVEL ARRANGEMENTS

    Some arrangements may constitute a Linked Travel Arrangement rather than a package.

    Where applicable, SHAARTH Travel will comply with the legal requirements applicable to the particular arrangement.

    14. CUSTOMER DOCUMENTATION

    Where package travel legislation applies, customers will receive the documentation required by applicable law.

    Customers should retain:

    • booking confirmations;

    • invoices;

    • itineraries;

    • package information;

    • supplier information; and

    • other travel documents.

    15. STATUTORY RIGHTS

    Nothing in this section limits statutory rights under the Package Travel and Linked Travel Arrangements Regulations 2018.

    Where mandatory legislation provides a right or remedy greater than the terms of another SHAARTH Travel document, the statutory requirement will prevail.

    SHAARTH Travel

    Package Travel & Linked Travel Arrangements – Last Updated: 10 August 2026

  • ADVENTURE & ACTIVITY ACKNOWLEDGEMENT

    SHAARTH Travel

    Last Updated: 10 August 2026

    1. PURPOSE

    Some activities arranged through SHAARTH Travel may involve physical activity or inherent risks.

    Examples may include:

    • boat trips;

    • snorkelling;

    • diving;

    • swimming;

    • hiking;

    • trekking;

    • canyoning;

    • ziplining;

    • cycling;

    • motorbike or scooter activities;

    • water sports;

    • wildlife activities; and

    • other adventure activities.

    This document explains important responsibilities associated with participating in such activities.

    2. PARTICIPATION

    Before participating in an activity, you should consider whether the activity is suitable for you.

    You should inform the relevant activity provider of any condition or circumstance that could reasonably affect your ability to participate safely.

    3. SAFETY INSTRUCTIONS

    You must follow reasonable safety instructions provided by:

    • SHAARTH Travel;

    • the activity operator;

    • guides;

    • instructors;

    • drivers;

    • boat operators; or

    • other responsible personnel.

    Failure to follow safety instructions may result in removal from an activity where necessary for safety.

    4. MEDICAL AND PHYSICAL FITNESS

    Certain activities may require an appropriate level of physical fitness.

    You are responsible for considering whether you are fit to participate.

    Where an activity provider requires medical clearance or imposes participation restrictions, those requirements must be followed.

    5. ALCOHOL AND DRUGS

    You must not participate in an activity while impaired by alcohol, illegal drugs or medication in a way that creates an unreasonable safety risk.

    An activity provider may refuse participation where it reasonably considers a person unfit to participate safely.

    6. EQUIPMENT

    Where equipment is provided, you must use it in accordance with instructions.

    You must not intentionally misuse or damage equipment.

    You may be responsible for damage caused by your deliberate or negligent misuse where permitted by law.

    7. WEATHER AND LOCAL CONDITIONS

    Outdoor activities may be affected by:

    • weather;

    • sea conditions;

    • tides;

    • currents;

    • visibility;

    • natural events;

    • local conditions; and

    • safety assessments.

    An activity may be changed, postponed or cancelled where the provider reasonably considers this necessary.

    8. SUPPLIER RULES

    Third-party activity operators may have additional terms and conditions.

    These may include:

    • age restrictions;

    • weight restrictions;

    • health requirements;

    • equipment requirements;

    • participation rules;

    • cancellation conditions; and

    • safety procedures.

    You must comply with those reasonable requirements.

    9. INSURANCE

    You are strongly encouraged to obtain appropriate travel insurance covering the activities you intend to undertake.

    Some activities may require specialist insurance.

    10. LIABILITY

    Nothing in this document excludes or limits any liability that cannot legally be excluded or limited.

    Nothing in this document removes your statutory consumer rights.

    11. ACKNOWLEDGEMENT

    By participating in an activity, you acknowledge that:

    • you understand that certain activities may involve inherent risks;

    • you will follow reasonable safety instructions;

    • you will provide accurate information relevant to safe participation;

    • you will use equipment responsibly; and

    • you will inform the relevant provider if you believe you cannot safely participate.

    SHAARTH Travel

    Adventure & Activity Acknowledgement – Last Updated: 10 August 2026

  • SHAARTH TRAVEL SUPPLIER TERMS & CONDITIONS

    SHAARTH Travel

    Last Updated: 10 August 2026

    1. PURPOSE

    These Supplier Terms & Conditions ("Supplier Terms") apply to suppliers providing travel-related services to SHAARTH Travel.

    A supplier may include:

    • hotels;

    • villas;

    • resorts;

    • drivers;

    • guides;

    • transport operators;

    • excursion providers;

    • activity operators;

    • restaurants;

    • local representatives;

    • destination management companies; and

    • other travel service providers.

    2. SUPPLIER RESPONSIBILITIES

    The supplier agrees to provide services:

    • professionally;

    • safely;

    • with reasonable care and skill;

    • in accordance with the confirmed booking;

    • in accordance with applicable law; and

    • in accordance with any agreed service standards.

    3. CONFIRMED SERVICES

    The supplier must provide the services confirmed by SHAARTH Travel.

    Any material change should be communicated to SHAARTH Travel as soon as reasonably possible.

    4. CUSTOMER INFORMATION

    The supplier must use customer information only for legitimate purposes connected with providing the booked service.

    The supplier should not:

    • sell customer information;

    • use customer information for unrelated marketing;

    • disclose customer information unnecessarily; or

    • retain customer information longer than reasonably necessary.

    5. DATA PROTECTION

    Where the supplier processes personal information on behalf of SHAARTH Travel, the parties should agree appropriate data-processing arrangements where required by applicable data protection law.

    Suppliers must take reasonable measures to protect customer information.

    6. CUSTOMER SAFETY

    Suppliers are responsible for maintaining appropriate safety standards relevant to their service.

    Where an activity presents a particular risk, the supplier should provide appropriate:

    • instructions;

    • equipment;

    • supervision;

    • warnings; and

    • safety procedures.

    7. LICENCES AND PERMITS

    The supplier is responsible for maintaining any licences, permits, registrations, insurance and approvals required to provide its services lawfully.

    8. CHANGES AND CANCELLATIONS

    Suppliers must notify SHAARTH Travel promptly of:

    • cancellations;

    • delays;

    • closures;

    • overbooking;

    • significant service changes;

    • safety issues; or

    • other circumstances affecting a confirmed booking.

    9. OVERBOOKING

    A supplier should not knowingly overbook a SHAARTH Travel customer.

    If overbooking occurs, the supplier must immediately notify SHAARTH Travel and provide reasonable assistance in finding an appropriate alternative.

    10. DRIVER AND GUIDE STANDARDS

    Drivers and guides should:

    • behave professionally;

    • treat customers respectfully;

    • comply with local law;

    • drive safely where driving is involved;

    • avoid discriminatory or abusive behaviour; and

    • protect customer confidentiality.

    11. COMMERCIAL TERMS

    Rates, commissions, payment schedules and cancellation conditions will be agreed separately between SHAARTH Travel and the supplier.

    Unless otherwise agreed in writing, the supplier should not charge the customer directly for services included in the confirmed SHAARTH Travel booking.

    12. CUSTOMER COMPLAINTS

    Suppliers must notify SHAARTH Travel promptly of serious customer complaints.

    Where possible, suppliers should attempt to resolve operational problems immediately and reasonably.

    13. FORCE MAJEURE

    Neither party will be treated as responsible for circumstances genuinely outside reasonable control, subject to applicable law and the terms of the relevant supplier agreement.

    14. CONFIDENTIALITY

    Commercial information exchanged between SHAARTH Travel and the supplier should be treated as confidential unless disclosure is required by law or authorised by the relevant party.

    15. TERMINATION

    SHAARTH Travel may suspend or terminate cooperation with a supplier where the supplier:

    • repeatedly fails to provide agreed services;

    • creates serious safety concerns;

    • breaches applicable law;

    • misuses customer information;

    • engages in serious misconduct; or

    • materially breaches agreed commercial terms.

    16. GOVERNING LAW

    Unless otherwise agreed in writing, these Supplier Terms are governed by the laws of England and Wales.

    Where the supplier is located outside the United Kingdom, the parties may agree additional local-law provisions in the individual supplier agreement.

    SHAARTH Travel

    Supplier Terms & Conditions – Last Updated: 10 August 2026

  • TRAVEL INSURANCE & CUSTOMER RESPONSIBILITIES

    SHAARTH Travel

    Last Updated: 10 August 2026

    1. TRAVEL INSURANCE

    SHAARTH Travel strongly recommends that every traveller obtains appropriate travel insurance before departure.

    Your insurance should be suitable for:

    • your destination;

    • the duration of your trip;

    • the activities you intend to undertake;

    • your personal circumstances; and

    • the value of your travel arrangements.

    2. RECOMMENDED COVER

    Depending on your circumstances, insurance may include:

    • emergency medical expenses;

    • cancellation;

    • travel interruption;

    • baggage;

    • personal liability;

    • missed departures;

    • delays;

    • repatriation;

    • adventure activities; and

    • other relevant risks.

    3. PRE-EXISTING CONDITIONS

    You should disclose relevant pre-existing medical conditions to your insurer where required by the insurer's policy.

    SHAARTH Travel does not determine whether your insurance provides adequate medical cover.

    4. ADVENTURE ACTIVITIES

    If your itinerary includes adventure or higher-risk activities, check that your insurance specifically covers those activities.

    Standard travel insurance may exclude certain activities.

    5. CUSTOMER RESPONSIBILITIES

    You are responsible for:

    • checking your passport;

    • obtaining required visas;

    • meeting entry requirements;

    • checking travel warnings;

    • obtaining appropriate insurance;

    • providing accurate booking information;

    • arriving on time for scheduled services;

    • complying with supplier instructions; and

    • behaving responsibly during your trip.

    6. OFFICIAL TRAVEL INFORMATION

    Travel requirements can change.

    Customers should check official government sources for the destination and their nationality before travelling.

    SHAARTH Travel may provide general guidance but cannot guarantee that third-party or government information will remain unchanged.

    7. EMERGENCIES

    In an emergency, contact the appropriate local emergency service first.

    SHAARTH Travel may provide reasonable assistance where practicable but cannot replace emergency medical, police or other official services.

    8. TRAVEL DOCUMENTS

    Customers should keep copies of:

    • passports;

    • visas;

    • insurance documents;

    • booking confirmations;

    • emergency contacts; and

    • other important travel documents.

    SHAARTH Travel

    Travel Insurance & Customer Responsibilities – Last Updated: 10 August 2026

  • SHAARTH TRAVEL

    PACKAGE HOLIDAY BOOKING TERMS & CONDITIONS

    SHAARTH Travel
    United Kingdom
    England and Wales

    Website:www.shaarthtravel.com

    Last Updated: 11 August 2026

    1. ABOUT THESE TERMS

    These Package Holiday Booking Terms & Conditions ("Booking Terms") apply to package holidays organised and sold by SHAARTH Travel ("SHAARTH Travel", "we", "us" or "our").

    These Booking Terms form part of the contract between you and SHAARTH Travel.

    They should be read together with:

    • your quotation;

    • your booking confirmation;

    • your itinerary;

    • your invoice;

    • the package information provided before booking;

    • any specific terms relating to your particular package; and

    • any applicable statutory rights.

    Where applicable, these Booking Terms are intended to operate alongside the Package Travel and Linked Travel Arrangements Regulations 2018, as amended and applicable from time to time.

    Nothing in these Booking Terms is intended to exclude or restrict any statutory right that cannot legally be excluded or restricted.

    2. WHO IS SHAARTH TRAVEL?

    SHAARTH Travel is a travel business operating from England and Wales, United Kingdom.

    SHAARTH Travel designs, arranges and sells bespoke and pre-designed holidays, including holidays involving combinations of:

    • accommodation;

    • transportation;

    • airport transfers;

    • private drivers;

    • tours;

    • excursions;

    • activities;

    • local guides; and

    • other tourist services.

    Where an arrangement meets the legal definition of a package, SHAARTH Travel acts as the package organiser.

    The UK Government describes organisers as traders who combine and sell packages, and the current framework places specific responsibilities on them.

    3. YOUR CONTRACT WITH SHAARTH TRAVEL

    When you purchase a package holiday from SHAARTH Travel for one total package price, you enter into a contract with SHAARTH Travel.

    The contract consists of:

    1. these Booking Terms;

    2. the package description;

    3. your itinerary;

    4. the booking confirmation;

    5. the agreed price;

    6. the payment schedule;

    7. the cancellation terms; and

    8. any other information expressly incorporated into your booking.

    The person making the booking is responsible for ensuring that all travellers receive and understand the relevant booking information.

    4. WHAT IS A PACKAGE HOLIDAY?

    A package holiday may consist of two or more different types of travel service combined for the same trip or holiday.

    Travel services can include:

    • passenger transportation;

    • accommodation;

    • vehicle hire; and

    • certain other tourist services such as excursions, activities or attraction tickets.

    Whether an arrangement constitutes a package depends on the circumstances in which the services are selected, combined and sold.

    SHAARTH Travel will provide the applicable information and statutory protections where the booking falls within the Package Travel and Linked Travel Arrangements Regulations 2018.

    The current government framework confirms that package organisers have responsibilities concerning the performance of the travel services included in the package and insolvency protection.

    5. OUR PACKAGE HOLIDAYS

    SHAARTH Travel may sell packages including, for example:

    Sri Lanka

    A package may include:

    • airport pickup;

    • private driver;

    • accommodation;

    • sightseeing;

    • excursions;

    • train journeys;

    • activities;

    • local guides; and

    • other agreed services.

    Philippines

    A package may include:

    • airport transfers;

    • accommodation;

    • island transfers;

    • private transportation;

    • boat trips;

    • island excursions;

    • activities;

    • guides; and

    • other agreed services.

    The exact services included in your holiday will always be specified in your individual itinerary and booking confirmation.

    6. THE PACKAGE PRICE

    The total package price will be confirmed before you become bound by the booking.

    Your package price may include the services specifically identified in your quotation and booking confirmation.

    Unless expressly stated as included, the following may be excluded:

    • international flights;

    • visas;

    • travel insurance;

    • personal expenses;

    • tips;

    • meals not specifically listed;

    • optional excursions;

    • additional activities;

    • additional transportation;

    • excess baggage; and

    • other services not expressly included.

    Your booking confirmation will identify the applicable inclusions and exclusions.

    7. QUOTATIONS

    A quotation is not normally a confirmed booking until SHAARTH Travel has accepted the booking and the required payment has been received.

    A quotation may be subject to:

    • availability;

    • supplier confirmation;

    • price validity;

    • currency fluctuations;

    • specific booking deadlines; and

    • other conditions stated in the quotation.

    The quotation will specify any deadline by which it must be accepted.

    8. BOOKING CONFIRMATION

    Once your booking has been accepted, SHAARTH Travel will provide booking confirmation and relevant package information.

    You should check the information carefully and immediately notify us if anything is incorrect.

    Particular attention should be paid to:

    • traveller names;

    • dates;

    • destinations;

    • accommodation;

    • room types;

    • transportation;

    • activities;

    • airport information;

    • inclusions;

    • exclusions;

    • payment deadlines; and

    • special requirements.

    9. PAYMENT

    The payment schedule will be stated in your quotation, invoice or booking confirmation.

    Depending on the package, we may require:

    • a deposit;

    • staged payments; or

    • full payment.

    A booking may not be considered fully confirmed until the required payment has been received.

    If an agreed payment deadline is missed, SHAARTH Travel may take reasonable action in accordance with the booking terms and applicable law.

    10. DEPOSIT

    Where a deposit is required, the amount will be stated before the booking is confirmed.

    The deposit may be used by SHAARTH Travel to secure travel services with suppliers.

    If you subsequently cancel, the treatment of the deposit will depend on:

    • the applicable cancellation terms;

    • supplier charges;

    • costs already incurred;

    • the timing of the cancellation; and

    • applicable statutory rights.

    A deposit will not automatically be treated as non-refundable where doing so would conflict with applicable law.

    11. FINAL PAYMENT

    Your booking confirmation will state when the remaining balance is due.

    You are responsible for ensuring that the balance reaches SHAARTH Travel by the stated deadline.

    Where payment is not received by the applicable deadline, we may contact you to resolve the matter before taking further action.

    12. CHANGES TO THE PACKAGE PRICE

    Once your booking has been confirmed, SHAARTH Travel will not increase the package price except where permitted by the applicable contract and law.

    Where the Package Travel and Linked Travel Arrangements Regulations 2018 apply, any permitted price increase will be subject to the statutory requirements.

    Where a statutory right applies because of a price increase or related change, that right will be respected.

    13. YOUR RESPONSIBILITY FOR TRAVEL DOCUMENTS

    You are responsible for ensuring that every traveller has the required travel documentation.

    This may include:

    • valid passport;

    • visa;

    • entry permit;

    • transit permission;

    • immigration documentation;

    • health documentation where required; and

    • other documents required by the relevant authorities.

    Requirements depend on your nationality and destination.

    You should check official government sources before travelling.

    14. TRAVEL INSURANCE

    SHAARTH Travel strongly recommends appropriate travel insurance for every traveller.

    Insurance should be appropriate for:

    • the destination;

    • the duration of the holiday;

    • the activities included;

    • the traveller's circumstances; and

    • the value of the trip.

    We recommend considering cover for:

    • medical expenses;

    • emergency treatment;

    • repatriation;

    • cancellation;

    • travel interruption;

    • baggage;

    • delays;

    • personal liability; and

    • activities undertaken during the holiday.

    15. SPECIAL REQUIREMENTS

    If you have special requirements, you should tell us before booking wherever possible.

    This may include:

    • dietary requirements;

    • accessibility requirements;

    • mobility requirements;

    • allergies;

    • medical requirements relevant to the holiday; or

    • other assistance requirements.

    We will consider reasonable requests and communicate relevant requirements to suppliers where necessary.

    We cannot guarantee that every request can be accommodated.

    16. PASSPORT AND VISA INFORMATION

    SHAARTH Travel may provide general information concerning passports and visas.

    However, immigration and entry requirements can change.

    You remain responsible for satisfying the entry requirements applicable to your nationality.

    Failure to obtain the required documentation may result in you being unable to travel.

    Any resulting costs will depend on the circumstances and applicable law.

    17. ACCOMMODATION

    Accommodation included in your package will be identified in your booking confirmation.

    Accommodation may be subject to the hotel's own reasonable rules, including:

    • check-in and check-out requirements;

    • identification requirements;

    • security deposits;

    • local taxes;

    • minimum-age requirements;

    • smoking restrictions; and

    • other reasonable conditions.

    Hotel facilities and services may occasionally be unavailable because of maintenance, weather, operational circumstances or other reasons.

    Where a significant issue affects the package, SHAARTH Travel will deal with it in accordance with applicable law.

    18. PRIVATE DRIVERS AND TRANSPORTATION

    Where your package includes a private driver or transportation, the relevant service will be described in your itinerary.

    Drivers may provide transportation and reasonable assistance with:

    • navigation;

    • communication;

    • local information;

    • agreed sightseeing stops; and

    • practical travel arrangements.

    Drivers are not automatically professional tour guides unless this is expressly included in your booking.

    Transportation times are estimates and may be affected by:

    • traffic;

    • road conditions;

    • weather;

    • accidents;

    • road closures;

    • local events;

    • vehicle problems;

    • government restrictions; and

    • other circumstances outside reasonable control.

    19. TOURS, EXCURSIONS AND ACTIVITIES

    Your itinerary will identify activities and excursions included in your package.

    Some activities may be operated by independent specialist suppliers.

    Activities may involve inherent risks, including:

    • swimming;

    • boating;

    • snorkelling;

    • diving;

    • hiking;

    • trekking;

    • cycling;

    • motorbike or scooter travel;

    • wildlife activities;

    • water sports; and

    • other adventure activities.

    You must follow reasonable safety instructions given by the relevant supplier.

    20. CHANGES TO YOUR ITINERARY BEFORE DEPARTURE

    You may request changes to your itinerary before departure.

    We will consider requests where reasonably practicable.

    Changes may result in:

    • additional supplier charges;

    • a change in accommodation;

    • a change in transportation;

    • additional activity costs;

    • different availability; or

    • other reasonable costs.

    We will explain material additional costs before implementing a requested change where reasonably practicable.

    21. CHANGES TO YOUR PACKAGE BY SHAARTH TRAVEL

    Circumstances may occasionally require us to make changes to your package.

    Examples may include:

    • hotel availability;

    • transportation disruption;

    • attraction closure;

    • weather;

    • safety concerns;

    • supplier failure;

    • government restrictions;

    • local events; or

    • other circumstances outside our reasonable control.

    Where a change is significant and applicable package-travel legislation gives you specific rights, we will provide the information and options required by law.

    22. MINOR CHANGES

    Not every change to an itinerary will be considered significant.

    For example, a minor change to:

    • sightseeing order;

    • pickup time;

    • restaurant;

    • route;

    • activity timing; or

    • similar operational detail

    may be necessary to operate the holiday.

    We will seek to minimise inconvenience and provide reasonable alternatives where appropriate.

    23. SIGNIFICANT CHANGES

    Where a significant change is required to your package, we will notify you as soon as reasonably practicable.

    Where required by law, you may have the right to:

    • accept the proposed change;

    • accept an alternative package; or

    • terminate the contract and receive the applicable refund.

    The specific rights available will depend on the circumstances and applicable legislation.

    24. CANCELLATION BY YOU

    You may cancel your package before departure.

    The amount payable on cancellation will depend on:

    • the date of cancellation;

    • the services included;

    • costs already incurred;

    • supplier cancellation charges;

    • the agreed cancellation terms; and

    • applicable law.

    Cancellation charges will be communicated as part of your booking information.

    Where package travel legislation provides a statutory right to cancel without a termination fee in particular circumstances, that right will apply.

    25. UNAVOIDABLE AND EXTRAORDINARY CIRCUMSTANCES

    Where applicable package-travel legislation gives you the right to terminate your package without paying a termination fee because unavoidable and extraordinary circumstances significantly affect:

    • the performance of the package; or

    • carriage of passengers to the destination,

    that statutory right will apply.

    Whether such circumstances exist will depend on the specific facts and applicable law.

    26. CANCELLATION BY SHAARTH TRAVEL

    SHAARTH Travel may cancel a package in circumstances permitted by law.

    If we cancel, we will explain the reason and provide the options and refunds required by applicable law.

    Where appropriate, this may include:

    • an alternative package;

    • a different travel date; or

    • a refund.

    27. SERVICES PROVIDED BY THIRD PARTIES

    Your package may include services provided by independent suppliers.

    These may include:

    • hotels;

    • airlines;

    • drivers;

    • guides;

    • boat operators;

    • excursion companies;

    • activity providers; and

    • local destination partners.

    Although third parties may perform individual services, where SHAARTH Travel is the organiser of the package, our legal responsibilities as organiser will apply in accordance with applicable law.

    The current government guidance specifically explains that package organisers can be responsible for the performance of the travel services forming the package even when those services are performed by third parties.

    28. PROBLEMS DURING YOUR HOLIDAY

    If something is not provided as agreed, please contact SHAARTH Travel or the relevant representative as soon as reasonably possible.

    Prompt notification gives us an opportunity to investigate and, where possible, remedy the problem.

    Where applicable law requires us to provide a remedy, we will comply with those requirements.

    29. ASSISTANCE DURING YOUR HOLIDAY

    Where required by applicable package-travel legislation, SHAARTH Travel will provide appropriate assistance if you experience difficulty during your holiday.

    Depending on the circumstances, assistance may include:

    • helping you communicate with local authorities;

    • helping you communicate with suppliers;

    • providing information about health services;

    • helping arrange alternative travel arrangements; or

    • providing other reasonable assistance required by law.

    30. IF YOU CHOOSE TO CHANGE YOUR HOLIDAY WHILE TRAVELLING

    You may request changes after your holiday has started.

    For example, you may request:

    • fewer destinations;

    • removal of an excursion;

    • an earlier departure;

    • different accommodation; or

    • a shorter itinerary.

    We will consider such requests where reasonably practicable.

    Where you voluntarily choose to remove or shorten services, there is no automatic entitlement to a refund unless required by the booking terms or applicable law.

    Additional services requested during the holiday may incur additional charges.

    The applicable additional price will be communicated before the additional service is accepted where reasonably practicable.

    31. TRANSPORT DISRUPTION

    Transport services may be affected by:

    • weather;

    • traffic;

    • mechanical problems;

    • strikes;

    • cancellations;

    • delays;

    • airport restrictions;

    • railway disruption;

    • road closures; or

    • other operational circumstances.

    Where the disruption affects your package, SHAARTH Travel will provide reasonable assistance and remedies required by applicable law.

    32. WEATHER AND NATURAL EVENTS

    Travel in destinations such as Sri Lanka and the Philippines can be affected by tropical weather, monsoons, storms, flooding, landslides and other natural events.

    SHAARTH Travel will take reasonable steps to protect travellers and adjust arrangements where necessary.

    Safety will take priority over maintaining an original itinerary where circumstances make an activity or route unsafe.

    33. TRAIN JOURNEYS AND OTHER THIRD-PARTY SERVICES

    Where your package includes a train journey or another service operated by an independent provider, the service may occasionally be:

    • delayed;

    • cancelled;

    • rescheduled;

    • overcrowded;

    • altered; or

    • otherwise disrupted.

    For example, Sri Lanka Railways may cancel or change a scheduled train.

    Where this occurs, SHAARTH Travel will seek a reasonable alternative where practicable.

    If a supplier fails to provide a service forming part of a package, SHAARTH Travel will deal with the matter in accordance with the applicable package-travel obligations.

    34. COMPLAINTS

    If you have a complaint during your holiday, please contact us as soon as reasonably possible.

    You should give us a reasonable opportunity to resolve the problem while you are travelling.

    After your holiday, written complaints should be submitted as soon as reasonably practicable and should include relevant supporting information.

    35. REFUNDS

    Where a refund is due under your contract or applicable law, SHAARTH Travel will process it within the applicable legal timeframe.

    Refunds will normally be made using the original payment method where reasonably possible.

    Where a supplier is involved, SHAARTH Travel remains responsible for complying with any statutory refund obligation applicable to the package.

    36. TRANSFER OF YOUR BOOKING

    Where applicable law permits you to transfer your package to another traveller, SHAARTH Travel will comply with the relevant legal requirements.

    Reasonable costs associated with a permitted transfer may apply where allowed by law.

    37. TRAVELLER CONDUCT

    You are responsible for behaving reasonably during your holiday.

    You must:

    • respect local laws;

    • follow reasonable safety instructions;

    • respect accommodation rules;

    • respect other travellers;

    • avoid abusive or threatening behaviour; and

    • avoid behaviour that creates a serious safety risk.

    Where a traveller's conduct creates a serious safety risk, suppliers may take reasonable action.

    Nothing in this clause removes any statutory rights.

    38. TRAVEL INSURANCE

    Travel insurance is strongly recommended.

    SHAARTH Travel does not provide a substitute for appropriate travel insurance unless expressly stated otherwise.

    You are responsible for checking that your policy covers your circumstances and activities.

    39. PERSONAL DATA

    SHAARTH Travel processes personal information in accordance with our Privacy Policy.

    Because your package may involve suppliers outside the UK, relevant personal information may need to be shared with hotels, drivers, guides, activity providers and other suppliers necessary to perform your holiday.

    40. INTERNATIONAL TRAVEL

    Because SHAARTH Travel operates international holidays, some services may be performed outside the United Kingdom.

    Local laws and regulations may differ from those in the UK.

    Travellers are expected to comply with applicable local laws and reasonable supplier requirements.

    41. INSOLVENCY PROTECTION

    SHAARTH Travel will maintain the insolvency protection required by applicable package-travel legislation for packages sold where such protection is required.

    The protection must be capable of covering applicable customer refunds and, where required, repatriation.

    42. FLIGHT-INCLUSIVE PACKAGES

    If SHAARTH Travel sells packages including flights, additional legal requirements may apply.

    43. LIMITATION OF LIABILITY

    Nothing in these Booking Terms excludes or limits liability that cannot legally be excluded or limited.

    Nothing in these Booking Terms limits your statutory rights under applicable consumer or package-travel legislation.

    Where SHAARTH Travel is responsible for the proper performance of the travel services forming a package, the applicable statutory liability provisions will apply.

    44. SUPPLIER FAILURE

    If a supplier fails to provide a service forming part of your package, SHAARTH Travel will assess the circumstances and take appropriate action.

    Where required by package-travel legislation, we will provide an appropriate remedy or alternative arrangement.

    SHAARTH Travel may subsequently seek recovery from the responsible supplier where permitted by law.

    45. FORCE MAJEURE

    SHAARTH Travel will not be responsible for circumstances that could not reasonably have been avoided or overcome, except where applicable law imposes a specific obligation or remedy.

    Such circumstances may include:

    • natural disasters;

    • severe weather;

    • war;

    • terrorism;

    • civil unrest;

    • government action;

    • epidemics or pandemics;

    • strikes;

    • border closures;

    • major transport disruption;

    • infrastructure failure; and

    • other exceptional events outside reasonable control.

    46. CHILDREN AND MINORS

    Some hotels, activities and transportation providers may impose age restrictions.

    The person making the booking is responsible for providing accurate ages of travellers where required.

    Where a minor travels as part of a booking, the parent, guardian or responsible adult remains responsible for ensuring that appropriate consent and documentation are available.

    47. PHOTOGRAPHY AND MEDIA

    SHAARTH Travel may occasionally photograph or record tours for promotional purposes.

    We will not use identifiable customer images for marketing without an appropriate lawful basis and, where required, consent.

    You may contact us if you have concerns about the use of your image.

    48. PRIVACY POLICY

    Our processing of personal information is governed by the SHAARTH Travel Privacy Policy.

    The Privacy Policy can be accessed through:

    www.shaarthtravel.com

    49. COOKIE POLICY

    Our website uses cookies and similar technologies as explained in our Cookie Policy.

    The Cookie Policy can be accessed through:

    www.shaarthtravel.com

    50. CHANGES TO THESE TERMS

    We may update these general Booking Terms from time to time.

    However, changes made after you have entered into a booking contract will not automatically alter the contractual terms applicable to your existing booking unless permitted by the contract or applicable law.

    51. GOVERNING LAW

    These Booking Terms are governed by the laws of England and Wales.

    Nothing in these terms removes mandatory consumer protections applicable to you.

    52. CUSTOMER ACCEPTANCE

    Before confirming your booking, you will be given an opportunity to review the applicable booking information and terms.

    By confirming your booking, you acknowledge that:

    • you have received the relevant booking information;

    • you have had an opportunity to review the Booking Terms;

    • the information provided to SHAARTH Travel is accurate;

    • you understand the services included in your package;

    • you understand the payment arrangements;

    • you understand the applicable cancellation conditions; and

    • you agree to the contractual terms applicable to your booking.

    53. CONTACT DETAILS

    SHAARTH Travel

    United Kingdom
    England and Wales

    Website:
    www.shaarthtravel.com

    Customer enquiries:
    Please use the contact details published on the SHAARTH Travel website.

    Privacy enquiries:
    Please use the contact details published on the SHAARTH Travel website.

    54. IMPORTANT LEGAL NOTICE

    These Booking Terms are intended to form part of SHAARTH Travel's customer booking documentation.

    They should be used together with the information provided before booking and the individual booking confirmation.

    Where mandatory legislation provides a greater right or protection than these Booking Terms, the legislation will prevail.

    SHAARTH Travel

    Package Holiday Booking Terms & Conditions

    Last Updated: 11 August 2026

    © SHAARTH Travel. All rights reserved.